Chat with support
Use live chat at any time to ask about your account, payments or another issue. Keep the case reference or transcript if one is provided.
- 01Live chatAvailable 24/7
- 02Email supportFor written enquiries
- 03Make a complaintAsk for a review
01 / Contact options
Cashmo casino contact channels
Cashmo Casino offers 24/7 live chat, email and call-back support, alongside a help area and contact form. Choose the channel that suits your query and avoid sharing passwords or full payment details.
Email the team
Write to info@cashmo.casino with a concise description of your query. Keep a copy of your message and any reply.
Raise a complaint
Explain what happened and the outcome you are seeking. Ask support to record it as a complaint and tell you what happens next.
02 / Live chat
Using Cashmo live chat
Start with your main question
Briefly explain the issue and include a reference if you have one. Ask what action is needed from you and how you can follow up on the case.
- Sign in if the chat asks you to.
- Never share your password, one-time codes or full card details.
- Ask whether a transcript or case reference is available.
- Note any agreed next step; response times are not published for each case.
03 / Email support
Contact Cashmo by email
Use a clear subject line
Email info@cashmo.casino. State the issue, relevant dates and what you need answered; include a case reference if you have one. Check attachments and remove unnecessary personal information before sending.
04 / Support hours
Availability and reply times
01Live chat
Available 24 hours a day, seven days a week.
02Email and call-back
Available support channels; specific hours are not published.
03Reply estimates
A fixed email response target and call-back time are not published.
04Weekends and holidays
Live chat is listed as available 24/7, including weekends and bank holidays.
An automated receipt does not mean a support adviser has responded. Live chat is available 24/7; fixed email response and call-back times are not published, so ask the team for an update if needed.
05 / Enquiry details
Prepare your message
Keep to one clear question and use a Cashmo support channel to send your enquiry. Add only the information needed to identify the issue, and do not include sensitive security details.
Subject: Question about [topic] Account email: [registered email] What happened: [brief summary] When: [date and time] My question: [one clear question] Please let me know the next step and whether a case reference is available.
Do not include passwords, one-time codes or full card or bank details.
06 / Common queries
What players ask Cashmo support
Withdrawal queries
Ask about verification, payment status or information still needed. The minimum withdrawal is £10.
Claim Bonus
Welcome offer terms
Questions about eligibility, expiry and the terms of the current welcome offer.
Play Now
07 / Complaints
How to raise and escalate a complaint
- Step 1
Set out the issue
Include relevant dates, account details and transaction references. Explain what happened and the resolution you want.
- Step 2
Ask for the complaints route
Request a case reference and ask how your complaint will be reviewed. Keep the exchange in writing where possible.
- Step 3
Keep the written response
Save the final reply and related messages. If the issue remains unresolved, ask support what further steps are available.
08 / Independent support
UK support and safer gambling
01GamCare
National Gambling Helpline: 0808 8020 133
Free support is available through GamCare’s National Gambling Helpline on 0808 8020 133.
02GAMSTOP
GAMSTOP can help you exclude yourself from online gambling services in the United Kingdom.
03BeGambleAware
BeGambleAware provides information and support for people affected by gambling.
These organisations are independent of Cashmo Casino. For account-specific questions, contact Cashmo support; for gambling-related harm, contact a support service.
09 / FAQ
Cashmo contact FAQ
How can I contact Cashmo Casino support?
Use 24/7 live chat, email info@cashmo.casino or request a call-back. A help area and contact form are also available.
What are Cashmo live chat hours?
Cashmo live chat is listed as available 24/7. Fixed email response targets and call-back times are not published.
How do I follow up on a complaint?
Ask support for a case reference and the next review step. Keep your messages and request a written response if the issue is unresolved.
Where can I get independent gambling support?
GamCare’s National Gambling Helpline is free on 0808 8020 133. GAMSTOP offers self-exclusion, and BeGambleAware provides support information.
Need help with a withdrawal?
Ask support about verification, payment status and any information still required. The minimum withdrawal is £10.
Get Bonus NowMore about Cashmo
Useful account information
Cashmo casino contact: support channels and complaints
Cashmo Casino support channels
Cashmo Casino offers players in the United Kingdom 24/7 live chat, email and call-back support. You can also use the help area or contact form on the site.
The support email is info@cashmo.casino. Live chat is available around the clock; email may suit a detailed written enquiry, while a call-back is another way to speak with support.
- Live chat: available 24/7.
- Email: info@cashmo.casino.
- Call-back: request contact from support.
- Help area and contact form: use these for information or a written enquiry.
Cashmo live chat availability and replies
Cashmo Casino live chat is listed as available 24/7, including weekends and bank holidays. Open the chat through the site and explain your query clearly.
Cashmo Casino does not publish a fixed email response target or guaranteed call-back time. If you need to discuss an issue, use live chat or email info@cashmo.casino and ask about the next step.
Cashmo Casino contact for accounts and payments
Contact Cashmo support about account access, identity checks, deposits, withdrawals, games or safer-gambling tools. Have relevant dates and payment references ready, but do not send your password or full card details.
Cashmo Casino requires identity verification before withdrawals. Checks may include age, identity, address, payment ownership and, when relevant, source of funds. The minimum withdrawal is £10, and withdrawals must go to a payment account in your name. Listed payment methods include Visa Debit, Mastercard Debit, PayPal, Apple Pay, bank transfer, Paysafecard, Pay by Mobile (Boku), Pay by Phone Bill and selected e-wallets.
Cashmo help and frequently asked questions
Check the Cashmo help area for account, payment, verification and safer-gambling information. If it does not resolve your question, contact support through live chat, email or the contact form.
The Cashmo Casino welcome offer is up to £500 across first 3 deposits. The minimum deposit is £10, wagering is 40x and validity is 30 days. Check the current terms before opting in.
Escalating a Cashmo Casino complaint
Contact Cashmo support and state that you wish to make a complaint. Include a concise timeline, relevant references and the outcome you are seeking; keep copies of emails and any chat transcript.
A separate complaint response timetable is not published. If the reply does not resolve the matter, follow up on the same case, ask how it can be reviewed further and request a written response.
Cashmo Casino’s UK Gambling Commission licence was surrendered on 5 September 2023; it should not be described as currently holding an active UKGC licence. For gambling-related harm, contact GamCare’s National Gambling Helpline on 0808 8020 133. GAMSTOP offers self-exclusion in the United Kingdom.
